PK Cassino Privacy Policy – How We Protect Your Data

This policy applies to every person who interacts with pk cassino in any capacity. This includes:

• Visitors who browse the pk cassino website without creating an account.
• People who begin the registration process but do not complete it.
• Registered members with active pk cassino accounts — whether they are currently active bettors, casino players, or dormant account holders.
• Former members whose accounts have been closed, for the period during which we are legally required to retain their data.
• Anyone who contacts pk cassino customer support by any channel.

The data controller responsible for your personal information is pk cassino. If you have any questions about how your data is handled, contact our support team directly via live chat or email.

Pk cassino collects only the data that is genuinely necessary to provide our services to Pakistani members. We do not collect data for the sake of it. Here is a clear breakdown of the categories of personal data we hold:

Pk cassino collects your personal data through three main channels:

Data you provide directly: When you register an account, you provide your name, mobile number, date of birth, and set a password. When you deposit funds, you provide payment details. When you contact support, you share the details of your issue. When you use responsible gaming tools like deposit limits, you confirm your preferences.

Data generated by your activity: Every bet you place, every game you play, every page you visit on pk cassino generates data automatically. This activity data is created as a natural byproduct of using our services and is recorded by our systems in real time.

Data from third parties: When you use Easypaisa, JazzCash, NayaPay, SadaPay, or any other payment provider to deposit or withdraw, those providers may share transaction confirmation data with pk cassino for verification purposes. We may also receive data from fraud detection services that help us identify suspicious patterns.

Pk cassino uses your personal data only for legitimate purposes directly related to providing and improving our services to Pakistani members. The specific purposes and their legal basis are:

• Operating your account: To create, manage, and maintain your pk cassino account, verify your identity, and process your bets and transactions. This is necessary to fulfil our contract with you.
• Processing payments: To handle deposits and withdrawals in PKR through your chosen payment method. Without this data we cannot process financial transactions.
• Preventing fraud and protecting security: To detect, investigate, and prevent fraudulent activity, account abuse, bonus exploitation, and money laundering. This is both a legal obligation and a legitimate interest of pk cassino and our member community.
• Responsible gaming compliance: To monitor gambling patterns that may indicate problem gambling, and to apply the responsible gaming tools you have activated on your account. This is required under our operating obligations.
• Customer support: To investigate and respond to queries, complaints, and account issues. Support interactions are logged to ensure consistency and allow escalations.
• Platform improvement: To understand how Pakistani members use pk cassino, which features are popular, and where the experience can be improved. We use aggregated, anonymised usage data for this — not individual member profiles.
• Legal and regulatory compliance: To comply with any applicable legal obligations, including responding to lawful requests from regulatory or law enforcement authorities.
• Marketing communications: To send you promotions, bonus offers, and platform news — but only if you have opted in. You can withdraw consent at any time.

Pk cassino does not sell, rent, or trade your personal data to any third party. However, to operate our platform and comply with legal obligations, we do share limited data with specific categories of trusted partners:

• Payment processors: Easypaisa, JazzCash, NayaPay, SadaPay, IBFT providers, and card networks receive only the transaction data necessary to process your specific deposit or withdrawal. These providers have their own privacy policies that govern their data use.
• Fraud and security services: Third-party fraud detection providers may receive limited technical data (IP address, device fingerprint, transaction patterns) to help identify suspicious activity. These providers process data strictly for security purposes.
• Technology infrastructure providers: Our hosting, database, and content delivery providers necessarily have access to encrypted data as part of operating our technical infrastructure. All providers are bound by strict data processing agreements.
• Regulatory and legal authorities: If required by law, court order, or legitimate regulatory request, pk cassino may disclose member data to the relevant authority. We will not do so beyond what is legally required.

Pk cassino uses cookies and similar tracking technologies to make the platform work correctly, improve performance, and understand how members use our services. A cookie is a small text file stored on your device when you visit a website.

The types of cookies used on pk cassino:

• Strictly necessary cookies: These are essential for pk cassino to function. They keep you logged in during your session, remember your language preference, and ensure bets submit correctly. These cookies cannot be disabled without breaking core functionality.
• Performance cookies: These collect anonymised data about how members use pk cassino — which pages are most visited, which features are used most, and where members experience errors. This data helps us improve the platform. No individual member is identifiable from this data.
• Functional cookies: These remember your preferences — such as your preferred payment method, responsible gaming settings, and previously viewed pages — to provide a more personalised experience.
• Marketing cookies: If you have opted into promotional communications, these cookies help us understand which offers you engage with, so we can send you more relevant promotions. You can opt out at any time.

You can control cookie settings through your browser. Disabling strictly necessary cookies will affect your ability to use pk cassino. You can also contact our support team to request that your usage data not be collected for analytics purposes.

Given that Pakistani members are sharing financial information with pk cassino, we want to be specific about how payment data is handled.

All data transmitted between your device and pk cassino is encrypted using 256-bit SSL (Secure Socket Layer) technology. This is the same standard used by major Pakistani banks for online transactions. The padlock icon in your browser confirms this encryption is active whenever you are on pk cassino.

Pk cassino does not store full card numbers, CVV codes, or complete mobile wallet credentials on our servers. When you make a payment, the transaction is handled by the payment processor directly using tokenisation. We retain only a transaction reference number and the partial payment method identifier (for example, the last four digits of a card) to display in your account history.

Easypaisa and JazzCash transactions use their own security protocols, which means your mobile wallet PIN is entered in their secure environment — not on pk cassino servers. We never see, store, or transmit your mobile wallet PIN.

Pk cassino retains personal data only for as long as it is necessary for the purposes described in this policy, or as required by applicable law.

• Active account data: Retained for the full duration of your pk cassino membership and for a period of five years after your account is closed or becomes dormant.
• Transaction and betting records: Retained for a minimum of five years from the date of each transaction. This is required for financial compliance and dispute resolution purposes.
• Identity verification documents: If we request and retain identity documents (CNIC copy, etc.), these are held for five years after your account closes.
• Support communications: Live chat logs and emails are retained for three years to support dispute resolution and service quality review.
• Marketing preferences: Retained until you withdraw consent or close your account, whichever comes first.
• Technical and usage data: Anonymised after 12 months and used only in aggregate form for platform analytics.

After the relevant retention period, personal data is securely deleted or irreversibly anonymised. We do not keep data indefinitely simply because it may be useful in the future.

Pakistani members of pk cassino have the following rights in relation to their personal data. To exercise any of these rights, contact our support team at support@pkcassino.com:

Pk cassino is strictly an 18+ platform. We do not knowingly collect personal data from anyone under 18 years of age. Our registration process includes a date of birth field specifically to verify that applicants meet the minimum age requirement.

If we discover that we have inadvertently collected data from a person under 18, that account will be immediately closed, all funds handled in accordance with applicable rules, and the data deleted from our systems as quickly as technically possible. If you believe a minor has created an account on pk cassino, please contact our support team immediately.

Pk cassino may send you promotional messages about new offers, PSL betting specials, bonus opportunities, and platform updates. We will only send you marketing communications if you have opted in at the time of registration or subsequently updated your preferences to allow this.

You can opt out of marketing communications at any time by:

• Clicking the unsubscribe link in any marketing email from pk cassino.
• Updating your communication preferences in your account settings.
• Contacting our support team and requesting removal from all marketing lists.

Opting out of marketing does not affect transactional communications — you will still receive messages about your bets, deposits, withdrawals, account security, and support queries. These communications are part of operating your account and are not marketing.

Pk cassino may update this Privacy Policy periodically to reflect changes in our data practices, legal obligations, or the services we offer to Pakistani members. When significant changes are made, we will notify registered members via email or an in-account notification at least 14 days before the changes take effect.

The most current version of this policy will always be available at pkcassino.com/privacy-policy. The "Last Updated" date at the top of this page confirms when the current version was published. Continued use of pk cassino after a policy update constitutes acceptance of the revised privacy terms.

If you have any questions about this Privacy Policy, or if you believe pk cassino has handled your personal data in a way that does not comply with this policy, please contact us. We take privacy concerns seriously and will investigate all complaints promptly.

• Live Chat: The fastest way to reach pk cassino — available 24/7 directly from your account dashboard.
• Email: support@pkcassino.com — use the subject line "Privacy Query" or "Privacy Complaint" to help us route your message to the right team. We aim to respond within 48 hours.
• FAQ: Answers to many common privacy questions are available at pkcassino.com/faq.

If your complaint is not resolved to your satisfaction after contacting pk cassino directly, you may escalate it through the appropriate channels available to you. We are committed to finding fair resolutions to genuine privacy concerns raised by Pakistani members.